Frequently Asked Questions

At Emerald Mountain Detailing, we believe in complete transparency and a frictionless experience from the moment you book until we hand back your keys. Below you will find answers to our most common questions, as well as our official service policies.

Terms & Conditions

To ensure we provide the highest quality mobile detailing experience, all clients agree to the following policies upon booking:
1. Deposits & Final Payment A $50 non-refundable deposit is required to secure your appointment. This deposit is applied directly to the final cost of your detail. The remaining balance is due immediately upon completion of the service.
2. Scheduling & Cancellation Policy If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice, and your deposit will be fully transferred to a new date. Cancellations made within 24 hours of the appointment, or no-shows when we arrive on-site, will result in the forfeiture of the $50 deposit to cover blocked schedule time and travel costs.
3. Pricing & Vehicle Condition All prices listed on our website and booking page are starting estimates based on standard vehicle sizes in average condition. Final pricing is subject to physical inspection upon arrival. Vehicles requiring extensive extra labor due to extreme mud, heavy pet hair, severe staining, or biohazards will incur a Condition Surcharge. Any adjustments to the final price will always be discussed and confirmed with you before any work begins.
4. Service Area & Parking Access Because our mobile rig arrives fully equipped, we require a safe, legal, and adequately sized space to park and work around your vehicle. If the service location is at an office park, apartment complex, or gated property, the client is responsible for ensuring we have permission to work on the premises and providing any necessary gate codes or parking instructions prior to arrival.
5. Personal Items & Valuables We are not responsible for any lost or damaged items left inside the cabin, center consoles, or glove compartments. For liability reasons, we will not remove or reinstall child safety seats.
6. Photography & Marketing We take pride in our work and frequently take before-and-after photos or videos of the vehicles we service for our portfolio and social media. We will never share personal information and will ensure license plates are blurred or obscured in any public marketing materials. If you prefer your vehicle not be photographed, simply let us know upon arrival.

  • Not at all. Our mobile detailing rig is 100% self-contained. We arrive fully equipped with our own spot-free water tank and quiet generator. Whether you are parked in a neighborhood driveway, at an office building, or out on a ranch, we have everything we need to complete the job.

  • It depends entirely on the size and condition of the vehicle, as well as the package you select. A standard Valley Refresh usually takes 1.5 to 2 hours, while an intensive Emerald Mountain Signature or Cabin Revival can take between 3.5 to 4 hours. We refuse to rush the process, ensuring every inch of your vehicle gets the meticulous attention it deserves.

  • You do not need to stay with the vehicle. As long as the vehicle is unlocked, the keys are available if we need to move it, and we have a safe space to work, you are free to go about your day. We will text you when we are wrapping up!

  • We ask that you please remove all personal belongings, trash, valuables, and child car seats prior to our arrival. Emptying the center console, glovebox, and trunk allows us to perform a true deep-clean without risking the loss or damage of your personal items. (Note: For liability reasons, our team cannot remove or reinstall child safety seats).

  • A non-refundable $50 deposit is required at the time of booking to secure your spot on our calendar. The remaining balance is due immediately upon completion of the detail. We accept all major credit cards via secure "Tap to Pay" on-site, as well as Apple Pay and Venmo.

  • Welcome to the Rockies! If snow, rain, or high winds make it unsafe or ineffective to detail your vehicle, we will proactively contact you to reschedule your appointment. You will never lose your deposit due to weather conditions.